BTRC Compliance Guide for Bangladesh ISPs in 2025

The Bangladesh Telecommunication Regulatory Commission (BTRC) sets mandatory compliance requirements for all licensed Internet Service Providers. Staying compliant isn't optional - violations can result in fines and license suspension.

Here's what every ISP in Bangladesh needs to know.

BTRC Compliance Requirements

Customer Data Registration

BTRC requires ISPs to maintain accurate records of all customers, including:

National ID or passport information

Physical address verification

Contact information

Service subscription details

This is why KYC (Know Your Customer) is mandatory before activating any new connection.

Data Retention

ISPs must retain:

Customer registration data: minimum 3 years

Connection logs and session records: minimum 1 year

Communication records: as required by law enforcement

Reporting Requirements

ISPs must submit regular reports to BTRC including:

Customer count by connection type

Bandwidth utilization reports

Any security incidents

Compliance certifications

Common Compliance Mistakes

1. **Incomplete KYC** - Activating connections without proper ID verification

2. **Poor record keeping** - Not maintaining logs for the required period

3. **Late reporting** - Missing BTRC submission deadlines

4. **No audit trail** - Unable to produce records when requested

Automating BTRC Compliance with Agilo

Manual compliance management is error-prone and time-consuming. Agilo's built-in BTRC compliance module:

**Enforces KYC** - New connections require document upload and verification

**Maintains logs** - All customer actions and sessions are automatically logged

**Generates reports** - BTRC reports are auto-generated with the correct format

**Audit trail** - Every action in the system is logged with timestamp and user

Compliance Dashboard

Agilo's compliance dashboard shows:

KYC completion rate across your customer base

Upcoming compliance deadlines

Compliance log health

Any flagged issues requiring attention

What to Do If You're Not Compliant

If you've been operating without proper compliance:

1. **Don't panic** - Start correcting from today

2. **Prioritize KYC** - Begin collecting missing customer documents

3. **Enable logging** - Ensure all activity is being recorded

4. **Consult BTRC** - For serious gaps, consulting with BTRC directly is advisable

Conclusion

BTRC compliance is non-negotiable for Bangladeshi ISPs. The good news: with the right tools, compliance can be automated rather than managed manually.

Agilo's compliance module was built specifically to help Bangladeshi ISPs stay compliant without dedicating staff hours to it.

[See how Agilo handles compliance](/en/features) or [contact us](/en/contact) for a demo.